Developing effective skills in organizational communication
There are 2 different types of organizational channels. Formal Channels are use a system of hierarchies and rank to create paths of organized communication. At my new job we use this system. At the bottom, students are to report to their advisors. Then as an advisor, if I need assistance or I need to communicate about a problem with my student, I then go to my coordinator. With my message now in the hands of the coordinator, the message she received from me is now passed on to my senior coordinator to handle. In order for to resolve my student issues, my senior coordinator has to report to his manager. The manager is at the top of the hierarchy and does not directly interact or solve the problem with the student and instead the problem must be communicated to through the system. There is also a system called informal channels. Informal channels are often known as “grapevine” or sort of like a “he said, she said” organization. Rules are set amongst the group and then communication is informal between all group members.
I guess the best to organize anything would be under formal channels since it leaves less space for communication errors. Since I think can assume that everyone has played the game “telephone” when kids, if not it’s a game that has some interesting outcomes. Let’s say you sit 12 kids in a circle you tell the first one a word phrase and they need to whisper it to the person to their left (or right) that person will whisper to next person and so on until it goes all around normally the same phrase word will not make all around meaning that by the end a new word or phrase has replace the one from the beginning. That kind of error could be applied when having an informal channel because people will always change it a bit from person to person. Thank for you post it has helped a billion.
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